Terms of Service

of the company Sapi Bellu e.U.

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed at consumers and traders.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.

Traders differ from consumers in terms of their legal form and the need for a valid VAT number.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Sapi Bellu e.U., Ing.Daniela Sternad, MSc, (sole proprietorship), Kreitnergasse 5 / 1.4.1, 1160 Vienna, Austria.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the information provided in the order process and use the explained proofing tools. By clicking the order button, you place a binding order for the goods in the shopping cart. Confirmation of receipt of your order is sent by email immediately after the order has been sent.

When the contract with us comes about depends on the payment method you have chosen:

Payment in advance

We accept your order by sending a declaration of acceptance in a separate email within two days, in which we give you our bank details.

PayPal Plus

As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. After placing the order, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. This creates the contract with us.

Sofort by Klarna

After placing the order, you will be redirected to the website of the online provider Sofort GmbH, where you will confirm the payment instructions. This creates the contract with us.

Credit card

After placing the order, you will be redirected to the website of the online provider for credit cards, where you will confirm the payment order. This creates the contract with us.

3. Contract language, contract text storage

The language available for the conclusion of the contract is German.

We save the contract text and send you the order data. For security reasons, the text of the contract is no longer accessible over the Internet.

4. Terms of delivery

In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers or on the Shipping and Delivery Conditions page.

We deliver by mail. You can only collect the goods yourself by prior arrangement.

5. Payment

The following payment methods are generally available in our shop:

Payment in advance

If you choose to pay in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

PayPal Plus

As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment order to PayPal.

If you have chosen the PayPal payment method, in order to be able to pay the invoice amount, you must be registered there or first register and legitimize with your access data. The payment transaction is automatically carried out by PayPal immediately after confirmation of the payment order. You’ll get more information during the ordering process.

If you have chosen the credit card payment method, you do not have to be registered with PayPal to be able to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of PayPal immediately after confirmation of the payment order and after your legitimation as the legitimate cardholder and your card will be charged. You’ll get more information during the ordering process.

If you have chosen the direct debit payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. By confirming the payment order, you give PayPal a direct debit mandate. You will be informed of the date of the account debit by PayPal (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You’ll get more information during the ordering process.

If you have chosen the invoice payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. After a successful address and credit check and submission of the order, we assign our claims to PayPal. In this case, you can only pay to PayPal with a debt-discharging effect. For payment processing via PayPal – in addition to our terms and conditions – the terms and conditions and the privacy policy of PayPal apply. Further information and the complete terms and conditions of PayPal for purchase on account can be found here.

Sofort by klarna

After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN / TAN that has been activated for participation in Sofort, identify yourself accordingly and confirm the payment order to us. You’ll get more information during the ordering process. The payment transaction is carried out immediately afterwards by Sofort and your account is debited.

6. Retention of Title The goods remain our property until full payment. 7. Transport damage If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance. 8. Warranties and Guarantees Unless otherwise expressly agreed below, the statutory right to liability for defects applies. For used goods, the following applies: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the event of willful or grossly negligent breach of duty as well as malice • In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and compliance with which the contractual partner can regularly rely (cardinal obligations) • as part of a guarantee promise, if agreed or • as far as the scope of the Product Liability Act is open. Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop. Customer service: You can reach our customer service at support@sapi-bellu.at 9. Liability We are always unrestrictedly liable for claims due to damage caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the event of willful or grossly negligent breach of duty • for guarantee promises, if agreed, or • as far as the scope of the Product Liability Act is open. In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected. Otherwise claims for damages are excluded. Advice / tips by email or on the website of Sapi Bellu e.U. do not constitute medical advice. Under no circumstances should they be viewed as a substitute for professional advice or treatment by trained and recognized doctors, alternative practitioners or other practitioners. The content on these pages does not represent medical advice in the sense of the relevant laws, but merely provides general information. Liability for the success of the consulting service as well as for any negative consequences, damage and losses that accidentally arise from the consulting contact are excluded. Liability for damage incurred by the contractual partner because he relies on information that he has received while using the online consulting service is excluded insofar as it is not based on willful or grossly negligent behavior on the part of the consultant. The advice does not replace a medical advice / examination. Liability for the success of the consulting services offered here must be excluded. If the advice does not come about or is interrupted as a result of force majeure, because of errors by Internet providers or in the customer’s hardware or software, or as a result of other events for which I am not responsible, there is no liability. For links that refer to offers from third parties, no liability is assumed for the content of these providers. 10. Data protection Sapi Bellu e.U. saves the transmitted data only for business purposes. The statutory provisions apply to the processing of personal data. More on this under data protection. The customer and / or newsletter subscriber expressly consents to this collection, processing and use of personal data. 11. Dispute Resolution Information on online dispute resolution: In the first quarter of 2016, the EU Commission will provide an internet platform for online dispute settlement (so-called “OS platform”). The OS platform is intended to serve as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. The OS platform can be reached under the following link: www.ec.europa.eu/consumers/odr

Contact us

If you need more information about the products, want to order more straight away or just want to know when your delivery will arrive, then simply contact us. We’re here to help.